HOME CERTIFICATION MEDICAL INFORMATION TECHNOLOGY SOFTWARE
"Computer Support"
Learning the Hardware and Software Use of Computers:
Computer support specialists provide technical assistance, support, and advice to individuals and organizations that depend on information technology. They work within organizations that use computer systems, for computer hardware or software vendors, or for third-party organizations that provide support services on a contract basis, such as help-desk service firms. Support specialists are usually differentiated between technical support specialists and help-desk technicians.
Technical support specialists respond to inquiries from their organizations' computer users and may run automatic diagnostics programs to resolve problems. In addition, they may write training manuals and train computer users in the use of new computer hardware and software. These workers also oversee the daily performance of their company's computer systems, resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Help-desk technicians respond to telephone calls and e-mail messages from customers looking for help with computer problems. In responding to these inquiries, help-desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps. They also install, modify, clean, and repair computer hardware and software. Many computer support specialists start out at the help desk.
Help-desk technicians deal directly with customer issues, and their employers value them as a source of feedback on their products and services. They are consulted for information about what gives customers the most trouble, as well as other customer concerns.
Course Description:
 | Understanding Computer Support Technology and how to apply them at home or at work. |
| How to use and apply the internet for daily living. |
| How to save money by building and upgrading your own computer. |
| What to do when you turn your computer on. |
| Basic computer troubleshooting. |
| What to do when your software won’t run and hangs. |
| This comprehensive information is the entry level course to help new computer support professionals master preventive maintenance and system optimization as well as prepare for the "CompTIA A+ Certification ". |
Prerequisites
"NO PREVIOUS EXPERIENCE NECESSARY"